In case you receive a defective item, an item you did not order, or an item that has missing parts, you may have it replaced as long as–
- It is within thirty (30) days upon receipt of the order;
- It is in new condition, never been used, and in the original packaging, along with all accessories;
- Due to hygiene reasons, swimwear, socks and undergarments cannot be exchanged or returned.
- Altered and personalized merchandise cannot be exchanged or returned.
- The item was purchased from auraathletica.com.
If it meets the criteria, please contact us at hi@auraathletica.com using the subject line: For Exchange, and provide us with the following details in the email:
- Order Number
- Customer Name
- Address
- Date of Purchase
- Item to be exchanged (style, size, and color)
- Photo of the Item
- Reason for exchange
All requests for returns and exchanges will be evaluated further. Shipping costs to be incurred for the exchange may be charged to the customer.