All your questions about delivery here.
How long does it take to deliver?
Upon confirmation, your order will be delivered to your doorstep from our store through our partner couriers.
- 2-3 business days for Metro Manila orders
- 3-10 business days for provincial deliveries
Timeline excludes weekends and holidays.
We ship nationwide, but not internationally, at the moment.
We strive to deliver your orders asap, but we may encounter delays that may be caused by the following:
- Unforeseen circumstances, such as natural calamities and weather disruptions, accidents, civil disturbances, and other similar circumstances
- Shipping service interruptions
- Access to delivery area
- Incomplete address indicated by customer or no one to receive the order
- Peak season and holidays
- Customization of products
- Specialized items
How much are the shipping and handling costs?
Shipping fees are computed based on your address and volume of order. Shipping fee starts at P100 for Metro Manila addresses and P120 for provincial addresses. Final shipping cost is computed upon checkout.
Do you ship internationally?
Currently, we only ship within the Philippines.
What is your exchange policy?
In case you receive a defective item, an item you did not order, or an item that has missing parts, you may have it replaced as long as–
- It is within thirty (30) days upon receipt of the order;
- It is in new condition, never been used, and in the original packaging, along with all accessories;
- Due to hygiene reasons, swimwear, socks and undergarments cannot be exchanged or returned.
- Altered and personalized merchandise cannot be exchanged or returned.
- The item was purchased from auraathletica.com.
If it meets the criteria, please contact us at email@example.com using the subject line: For Exchange, and provide us with the following details in the email:
- Order Number
- Customer Name
- Date of Purchase
- Item to be exchanged (style, size, and color)
- Photo of the Item
- Reason for exchange
All requests for returns and exchanges will be evaluated further. Shipping costs to be incurred for the exchange may be charged to the customer.
What if the item I ordered is defective?
All requests for returns will be evaluated further. If we do find it defective, we will replace the item with the same style, color, and size as what you originally purchased. Items that are defective due to worn out or damaged through improper use will not be accepted. Shipping costs will be at the customer’s expense.
If you have any more concerns on the quality of the item you received, feel free to reach out at firstname.lastname@example.org