Same-Day Delivery FAQs
How do you order for Same Day Delivery on auraathletica.com?
Shop your favorite Aura Athletica staples and choose the Same Day Delivery option upon check out.
Which items are available for Same Day Delivery?
All items available on auraathletica.com are available for Same Day Delivery, which you can select upon check out of your order.
If I order and choose Same Day Delivery, when will I receive my orders?
Our Same Day Delivery option is available from Monday to Sunday (except holidays). You may check out our order processing schedule below:
Processing and Delivery Time
Orders placed before 1PM
Orders placed after 1PM
Next Business Day
Please note that delays may be encountered due to unforeseen circumstances such as calamities and weather disruptions, inaccessibility of location, and delivery service interruptions from our partner courier.
How can I choose Same Day Delivery for my order?
You can choose our Same Day Delivery option when you check out your items on www.auraathletica.com, or call our Personal Shopper at 09178069798.
How will my items be packed?
All same day deliveries will be packed using our Aura Athletica paper bag.
How will my items be delivered?
Same Day Delivery orders will be shipped out via Payo Delivery. Once your order is shipped, you will receive email and SMS updates with its tracking details.
Is Same Day Delivery available nationwide?
Our Same Day Delivery option is only available for addresses around Metro Manila at the moment.
How much is the Shipping Fee for Same Day Delivery orders?
For Same Day Delivery orders, the shipping fee is P180.
What are the available payment options for Same Day Delivery orders?
We accept Debit/Credit card, Gcash, BillEase and TendoPay payment for Same-Day Delivery orders. Cash On Delivery (COD) is not applicable for Same Day Delivery orders.
Can I earn Rewards Points when I order for Same Day Delivery?
Yes, you can earn rewards points when you purchase items for Same Day Delivery!
How do I cancel my Same-Day Delivery order?
Order cancellations, changes, or modifications are not allowed once an order has been confirmed.
What is the Exchange Policy for Same-Day Delivery orders?
In cases where you receive an item that is defective, is not what you ordered, or has missing parts, you may have it replaced as long as it meets the following criteria:
- It is within thirty (30) days upon receipt of the order.
- It is in new condition, never been used, and in the original packaging, along with all accessories. Due to hygiene reasons, swimwear, socks and under garments cannot be exchanged or returned.
- Altered and personalized merchandise cannot be exchanged or returned.
- The item was purchased from auraathletica.com
- We can only offer the same style and color in exchange for the defective item. In cases where there are no sizes available anymore of the same style and color, you have the option to choose another color or style. Retail price must be the same value.
- You must return the item for exchange to Aura Athletica. You may drop by our store or arrange delivery.
- For exchanges due to size change, shipping costs for both the return and delivery of the pair/s will be shouldered by the customer.
- For exchanges of defective items, shipping costs for the return of the item and for the delivery of the new item will be shouldered by Aura Athletica.
- Processing and shipping of replacement pairs may take up to 1-2 business days.
How do we get in touch with Aura Athetica?
Please get in touch with us at firstname.lastname@example.org, or through the Aura Athletica Facebook page and we'll get back to you as soon as possible.