Same-day Delivery FAQs
We’re so excited for you too. Here’s how you can get your orders via Same Day Delivery
Select Same Day Delivery option upon checkout.
For any questions about your order, contact our customer care team at 09176342326.
ALL items are available for Same Day Delivery
This option is available from Monday to Saturday with a daily cut-off period at 1:00pm. If you are ordering beyond that time but would still want to receive your order within the day, you may contact our store directly at the following numbers:
- Through Viber: 0917-8059622
- Through landline: (02) 8541-0331
For orders placed after 1:00 pm, this will be processed on the next business day.
Do understand that delays may happen. Unforeseen circumstances such as calamities, weather disruptions, inaccessibility of location, and delivery service interruptions may happen. We’ll make sure to keep you updated though!
All Same Day Deliveries will be packed using our Aura Athletica paper bag.
Our courier Lalamove will make sure your items get to you as soon as possible. Once your order is shipped, you will receive an email and SMS update with the tracking details.
Our Same Day Delivery option is only available for addresses around Metro Manila at the moment. For provincial orders, we will follow our standard delivery procedures.
Shipping fee is P180.
We accept Debit/Credit card, Gcash, BillEase and TendoPay payment for Same-Day Delivery orders. Cash On Delivery (COD) is not applicable for Same Day Delivery orders.
Yes, you can earn rewards points when you purchase items for Same Day Delivery. Customer must be logged in to their account while purchasing in order to earn points.
Sorry! We can’t cancel or modify orders once it has been confirmed.
In cases where you receive an item that is defective, is not what you ordered, or has missing parts, you may have it replaced as long as it meets the following criteria:
- It is within fifteen (15) days upon receipt of the order.
- It is in new condition, never been used, and in the original packaging, along with all accessories. Due to hygiene reasons, swimwear, socks and under garments cannot be exchanged or returned.
- Altered and personalized merchandise cannot be exchanged or returned.
- The item was purchased from auraathletica.com
- We can only offer the same style and color in exchange for the defective item. In cases where there are no sizes available anymore of the same style and color, you have the option to choose another color or style. Retail price must be the same value.
- You must return the item for exchange to Aura Athletica, Power Plant Mall branch. You may drop by our store or arrange delivery.
- For exchanges due to size change, shipping costs for both the return and delivery of the pair/s will be shouldered by the customer.
- For exchanges of defective items, shipping costs for the return of the item and for the delivery of the new item will be shouldered by Aura Athletica.
- Processing and shipping of replacement pieces may take up to 1-2 business days.
Drop a message at hi@auraathletica.com or through the Aura Athletica social media pages. We'll get back to you as soon as we can.