Frequently Asked Questions
These are some of the most common questions and answers about Aura Athletica.
|NCR||5-6 business days|
|North Luzon||9-13 business days|
*We ship nationwide, but not internationally, at the moment.
Please note that over-the-counter and bank deposit payments need to be verified within 24 hours before we can start processing your order.
While we strive to deliver your orders within five (5) to thirteen (13) business days, we may encounter delays that may be caused by the following:
- Unforeseen circumstances, such as natural calamities and weather disruptions, accidents, civil disturbances, and other similar circumstances
- Shipping service interruptions
- Access to delivery area
- Incomplete address indicated by customer or no one to receive the order
- Peak season and holidays
- Customization of products
- Specialized items
Please note that you can only cancel your order within the day you ordered and as long as you have not received an email informing you that your order is on its way for delivery. If you have received that email containing that and your order’s delivery tracking number, you cannot request to cancel your order anymore.
Should you need further assistance for order cancellation, you may send us a request at email@example.com, or contact us through Aura Athletica’s Facebook page, and Instagram account.
We accept debit and credit card payments (Visa and MasterCard), PayPal, and e-wallets such as Gcash and Maya. We also accept BillEase Installments.
All payments are made in Philippine Peso (PhP).
In cases where you receive a defective item, an item you did not order, or an item that has missing parts, you may have it replaced as long as it meets the following criteria:
- It is within thirty (30) days upon receipt of the order;
- It is in new condition, never been used, and in the original packaging, along with all accessories;
- Due to hygiene reasons, swimwear, socks and undergarments cannot be exchanged or returned.
- Altered and personalized merchandise cannot be exchanged or returned.
- The item was purchased from auraathletica.com.
If it meets the criteria, please contact us at firstname.lastname@example.org using the subject line: For Exchange, and provide us with the following details in the email:
- Order Number
- Customer Name
- Date of Purchase
- Item to be exchanged (style, size, and color)
- Photo of the Item
- Reason for exchange
We’ll coordinate with you once we receive your email, and depending on the evaluation, we may request for the item to be returned to us for further review. Shipping costs to be incurred for the exchange may be charged to the customer.
If you have concerns on the condition or quality of the item that you received, please feel free to reach out to us at email@example.com for assistance.
Depending on the evaluation, we may request for you to return the item to us for further assessment. If, upon evaluation, the item is found to be defective, we will replace the item with the same style, color, and size as what you originally purchased.
Aura Athletica reserves the right to reject return and exchange of items that we reasonably believe are worn out or damaged through improper use. If this is the case, no exchange will be allowed and the item will be sent back at the customer’s expense.
Come and visit us at our store located at R2 Level, Power Plant Mall, Rockwell Center, Makati City!
Yes, we do! Our Aura Athletica Personal Shopper is open from Mondays to Fridays, from 10am to 6pm. You may send us a message via Viber through this number - 0917-806-9798.
*Order cut-off for same-day delivery is until 6pm.
*Orders placed after cut-off and weekends will be processed on the next business day.
*Order fulfillment may be via delivery or store pick-up.
For proposals related to Marketing, Partnerships, and Sponsorships, please drop us an email at firstname.lastname@example.org!
You may get in touch with us at email@example.com, or through Aura Athletica’s Facebook page and Instagram account, and we'll get back to you as soon as possible.