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BE PART OF THE A-TEAM AND GET EXCLUSIVE REWARDS
BE PART OF THE A-TEAM AND GET EXCLUSIVE REWARDS
WE OFFER SAME-DAY DELIVERY FOR METRO MANILA ORDERS!
WE OFFER SAME-DAY DELIVERY FOR METRO MANILA ORDERS!
GET FREE SHIPPING FOR A MINIMUM PURCHASE OF P2,500!
GET FREE SHIPPING FOR A MINIMUM PURCHASE OF P2,500!

FAQ Athletica Box

Get to know Aura Athletica Box

 

Our at-home try-on service, perfect for conscious shoppers and homebodies.

 

What is the Aura Athletica Box?

The Aura Athletica Box is a try-on service that allows you three (3) days to try on select items for free. Try it on, give them a feel, and decide to purchase only the items you love.

How can I place my order for the Aura Athletica Box?

  1. You will receive an email, or SMS with a unique link to access your curated collection.
  2. Click the link and login with the password provided to you via email or SMS.
  3. Browse the choices on your screen. Pick the style, color, and size of the item you want to try on by clicking the "Add to my AA Box" button
  4. Checkout your box and wait for it to be delivered. We’ll keep you updated!

PS: missing something? Send us a message and we’ll add the items you’re eyeing for to the link. 

When and how will I receive my items? 

The Aura Athletica Box will be delivered to your doorstep from our store through our partner couriers.

  • 1-3 days for Metro Manila addresses
  • Available for in-store pick-up. Head to our in-store policy for more information

How are my items packed?

The Aura Athletica box comes in a custom packaging that fits all your picks.


How long can I try the items in my Aura Athletica Box?

You have three days to try everything and decide between this and that. If you like everything, send us a message at 09157304940 (WhatsApp or Viber) so we can process your payment.

 

How much will my Aura Athletica Box be?

You’ll only be paying for the items you choose to keep from your Aura Athletica box!

 

What are your payment options and in what currency will my payment at checkout be charged in?

We accept debit and credit card payments (Visa and MasterCard), PayPal, e-wallets such as Gcash and Maya, and BillEase Installments. All payments are made in Philippine Peso (PHP).


What can I do if I receive items in the wrong size or are defective? 

So sorry about that! Reach out to our Personal Shopper at 09157304940 via WhatsApp or Viber. They’ll make sure to help you get the correct size and adjust your orders.

What do I do with items I’d like to return?

No pressure–just let us know at 09157304940 (WhatsApp or Viber) and we’ll pick them up the next day. 

 

I accidentally damaged the items. What can I do? 

In this unfortunate case, we’d have to ask you to pay for the cost of the items. Damage/defect may come in the form of tags removed, stains, holes, and others applicable. 

Can I cancel my order?

Cancellations of orders are only allowed for packages that have not yet been dispatched. After receiving an email containing your delivery’s tracking number, we can no longer cancel your order.

How can I reach Aura Athletica?

Drop a message at Aura Athletica Personal Shopper at 09157304940 (Viber or Whatsapp), via email at hi@auraathletica.com, and through Aura Athletica’s Facebook page and Instagram account. We’ll get back to you ASAP. 

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